Last Updated:
This Return Policy applies to products and items purchased through Artistudio's interior décor services. Please read this policy carefully before making a purchase.
Custom-designed items, made-to-order furniture, and personalized décor pieces are non-returnable unless they arrive damaged or defective. We recommend carefully reviewing all design specifications and approvals before production begins.
Standard products purchased through our services may be returned within 14 days of delivery, provided they are:
To initiate a return, please contact us within 14 days of receiving your item. You will need to provide:
Once your return is approved, we will provide return shipping instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds will be processed within 10-14 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method used for the purchase.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
The following items cannot be returned:
For interior décor services, cancellation policies will be outlined in your service agreement. Generally, cancellations made more than 48 hours before the scheduled service date may be eligible for a full or partial refund, depending on work already completed.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item following our return process and place a new order for the desired item.
If you have questions about returns or need to initiate a return, please contact us at:
Artistudio
628 Wellington St W
Toronto, ON M5V 1G4, Canada
Phone: +14168483108
Email: info@artistudio.cv
We use cookies to enhance your browsing experience and analyze site traffic. By continuing to use this site, you consent to our use of cookies.